FAQs

Where are the galleries located?

The Jeff Walker Gallery is located at the heart of Canadian Rockies in both Banff and Canmore. Our Canmore gallery can be found at 721 8 St #108 and our Banff Gallery at
135 Banff Ave.

How do I place an order?

You can place an order either using our online store or in person at the Jeff Walker Gallery. To place an order online, simply browse through our image gallery, select the photo you’d like to purchase, enter the size and then head to the checkout.

Do you offer framing?

We do offer framing for each piece. Please contact the gallery directly to organize what you would like framed.

Where can I see the artwork before purchasing online?

You can view the stunning fine art photography from Jeff Walker in person located at our Canmore or Banff galleries.

How are the art prints made?

All of our pieces are made using a special printing process where ink is heat transferred directly onto a single sheet of white aluminium. We use this aluminium due to the luminescence of the metal surface and guarantee of lasting a century without any fading. The finished product has a brightness, colour vibrancy and clarity that cannot be rivalled with any other printing technique. Each piece also comes with a wooden or aluminium backing that gives the photo depth and allows it to float elegantly on your wall.

What is the “Anti Reflective” finish on the piece?

Each piece is finished with a unique Anti-Reflective coating developed specifically for fine art photography. The anti-reflective finish is perfect for a wide-range of lighting situations while still producing a bright and vibrant image. The finish also includes a special UV coating to protect the piece from prolonged exposure to direct sunlight.

What is a Limited Edition piece?

Limited Edition means there is a pre-determined number of prints produced of each photograph. Once the edition sells out, there will never be another reprint of that photograph.

Do you authenticate the artwork?

We have gone to great lengths to protect the integrity of each piece of artwork. Every piece comes with a certificate of authenticity that will include the edition number and artist's signature.

How do I clean my artwork?

Please only use a high-quality microfiber cloth to wipe any dust or dirt from your piece. Do not use window cleaning sprays or any chemicals.

Can I order a custom size that’s not listed on the website?

Yes! We are happy to help you find a size that will fit perfectly in your space. Please contact us via our contact page and let us know what size and image you’d like and we’ll get back to you.

What if I can't decide which print will look best on my wall?

We offer a free digital art preview service for anyone interested in purchasing a piece from us. You can see the full details on how to request a preview on the digital art preview page.

How do I hang my artwork?

All of our pieces come ready to hang and with the appropriate hanging hardware. Sizes 36”/45” will come with a wire that spans across the frame and can be hung by a single-point nail or drywall anchor. Sizes 60” and up use WallBuddies which can be hung using two drywall anchors. See photo and video examples below.

How do I handle my piece safely once it arrives?

Once you’ve got your piece home, it’s important to still take care when unwrapping and handling it. The aluminum edges can flake or crack if placed on a rough/uneven surface like wood, tiles, etc or if the foam is ripped off too quickly. We recommend placing a towel or blanket on the floor when resting the corners of the piece on the ground.

Do you ship internationally?

Yes, we can ship all over the world. Shipping costs to Canada, USA and Australia are shown at checkout. If you are located elsewhere, please contact us for shipping information and details.

How long does it take to process an order?

It will take two to four weeks from the date of your order to process, print and have your print ready for shipping.

When can I expect to receive my order?

Shipments can take up to two weeks to arrive depending on the location it’s being delivered too. This shipment will also be sent with a signature required. If you would like the signature waived, we will need acknowledgment in writing (email) stating that you understand that Jeff Walker Gallery will not be held liable for any theft or loss of shipment.

What about duties and taxes?

There are no fees, duties, customs, taxes charged on orders being shipped within Canada and the USA. International collectors outside of North America are responsible for all international fees, duties, customs, taxes and charges imposed following the purchase of the artwork. You will need to act quickly as customs doesn’t have a large window of time to process shipments. After a few weeks the images will either be sent back to us. If they are sent back there will be additional shipping fees to have the artwork returned to you.

How are pieces packaged?

We take great lengths to ensure that every piece is professionally packaged to the highest standards. Every piece is packaged with a sturdy wooden frame surrounding the print to protect it during transit.

Is my artwork insured during transit?

Jeff Walker ensures full coverage for all shipments. We'll replace or repair any damages that happen during transit from our production facility to the destination address listed on your order. We cannot insure shipments once they have been transported from the original delivery destination.

Do the pieces comes with a warranty for damage?

Yes. Upon receiving your artwork, kindly examine the piece thoroughly to ensure that there is no damage. If you notice any damage or defects, we will organize a replacement piece for you but only if reported within seven days of receiving the artwork. We cannot replace or refund your order after this window, so please check your piece over thoroughly once you’ve opened it.

Do you have a return policy?

Jeff Walker Limited Editions are custom-made and as such, we are unable to offer returns or exchanges. However, if you do purchase a piece from us and it doesn’t fit the way you expected, please reach out to us using our contact form or give us a call.

What happens if my package arrives damaged?

If this package shows signs of damage, you must inspect the package before signing for it. Please do not refuse delivery. Instead, ensure that the driver notes that the piece was damaged. Please keep the original packaging, including the box. Submit 4 digital photographs of the box and any damage to the art to info@jeffwalkergallery.com email immediately. A request for repair or replacement can only be honoured if submitted within 7 days of delivery.